Order Acceptance / Confirmation of Online Purchases
Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.

Cancellation Charges
Purchases accepted and acknowledged by the seller may NOT be cancelled by the purchaser except with the prior written consent of First Aid 4 U Inc. A reasonable cancellation charge that compensates seller for all costs incurred in entering, processing and preparing to perform an order will be assessed on the approved cancellation, should they apply. On standard catalog items cancellation charges will be 25% of net price, $50.00 net minimum, or actual costs incurred, whichever is greater.  Cancellations are not allowed on orders that have been shipped.

Damaged Goods
Products that have been damaged beyond use may be replaced by the seller, should it be deemed necessary by the seller.  The seller reserves the right for replacement once the damaged product has been returned, unless otherwise agreed upon.

Clearance and Sale Products
All products that are listed as sale, discounted, or clearance items within the store are considered Final Sale on Purchase. We do however accept items for exchange or refund that are damaged beyond repair in transit (at the discretion of First Aid 4U). Please Note:  Items listed as sale, discounted, or clearance may have enclosed items that carry a best-before-date, or expiry-date.  Such items are considered a nominal portion of the product and discounting has been applied to account for these items and it will remain a Final Sale item.

First Aid 4 U Inc. does strive to work with our clients to offer quality products at the best prices we can offer.  If you have any direct concerns please feel free to contact us for clarification at 1-866-966-4566 Ext. 1.